Transformative Salesforce Solutions

We design integrated CRM systems that your teams and customers will love.
Our Salesforce Consultants bring deep industry expertise, platform knowledge and strategic insight to help solve your most complex business challenges.

Our Salesforce Capability

Whether you're looking to drive sales performance, deliver outstanding service, increase customer engagement or automate business processes, we can make it happen with Salesforce, using:

Sales Cloud

We refine and automate your sales process, arming your reps with the tools they need to be effective while giving managers the insights they need to improve performance.

Service Cloud

We get your team delivering exceptional customer service across every channel, driving customer loyalty at scale.

Experience Cloud

We bring you closer to your customers and channel partners, enabling them to self serve, share pipeline or engage with their community via an authenticated, portal experience.

Lightning Platform App Development

At its core, Salesforce is a platform to build and automate processes. We have deep experience designing business apps that transform the way your employees perform their day-to-day role.

Data Cloud

Data Cloud is Salesforce's purpose-build Customer Data Platform (CDP). We help your organisation to connect, harmonise, unify and activate your customer data for real-time personalised interactions at scale.

Nonprofit & Education Cloud

From program management through to fundraising and community engagement, our team know how to leverage Salesforce to help NFPs & Education providers make an impact in the communities they serve.

Field Service Lightning

We empower your dispatchers and mobile workforce to deliver effective onsite service. Armed with the right information, skills and tools to do the job, first visit resolution becomes the rule, not the exception.

Finanical Services Cloud

With industry-specific data models and functionality, Financial Services Cloud is designed to meet the needs of firms that are committed to differentiating on client experience.

“LavaBox understood our business model with absolute ease. Our Salesforce implementation has helped transform the way our sales team operates and given them the confidence to adopt new technology.”

Lynda-Anne Bodger
General Manager
Marketing & Business Projects

“LavaBox’s value extended far beyond technical execution. They worked alongside us as a true partner, helping us develop standardised sales processes as well as the integrations and change management approach needed to embed Salesforce in our business.”

Malcolm Allan
Chief Customer Officer

Our Salesforce Delivery Process

With over 100 successful Salesforce projects under our belt, our tried and tested delivery methodology gets results:

1. Scoping phase

We design and document a solution architecture that enhances the way users perform their day-to-day role.

2. Building phase

Leveraging declarative configuration, integration and custom code, we build the system to spec, keeping productivity, user and customer experience at the heart of the build.

3. Testing phase

Issues are identified and fixed, enhancements prioritised and a full iteration cycle is executed to ensure the system delivers strong wins for users from day one.

4. Release phase

End users are given role-based system training, supported by instructional walkthroughs and well-trained super-users.

5. Continuous improvement phase

Users submit feedback and issues via a channel within the system. Enhancements are prioritised, executed, tested and pushed into production. End users see the system improve.

Want to learn more?

Download our 'How to pull off a
CRM project, step by step' guide.

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Kitchen Mania uses Salesforce to Rapidly Adapt During Covid-19

When Covid-19 caused New Zealand to go into lockdown in early 2020, Kitchen Mania’s technology enabled them to capitalise on an unexpected increase in demand. Salesforce enabled them to manage increasing sales volumes while continuing to deliver an exceptional customer experience.

“If we hadn’t made the decision to go with Salesforce, we would not have been able to take the opportunities that Covid-19 presented us.”

Greg Arnold General Manager, Kitchen Mania