Salesforce Pardot & Marketing Cloud Consultants

We combine rich data and powerful marketing technology to deliver personalised customer experiences at scale.

Our Salesforce Marketing Cloud Consultants become an extension of your team. We bring the strategic guidance and technical expertise you need to get the most out of your Marketing Cloud investment.

Marketing Cloud

Marketing Cloud brings personalisation and precision to your digital customer interactions. Our Certified Marketing Cloud Consultants help you design smart customer journeys that deliver the right message at the right moment.

Implementation

Our proven implementation process gets you seeing value from your Marketing Cloud Engagement investment fast. We build a strong foundation with a focus on customer data integration, Email Studio and Journey Builder.

Advertising

We harness your customer data to take your digital advertising to the next level. Marketing Cloud Advertising delivers personalised, targeted advertising across search, display and social channels.

Personalisation

We deliver real-time, 1:1 experiences across web, email, and mobile, enabling you to create seamless, data-driven interactions that enhance customer engagement and drive the actions that matter to your business.

Intelligence

We help you make smarter decisions. By integrating and visualising data from all your marketing channels, we provide deeper campaign analytics and actionable insights, enabling your teams to measure ROI and optimise performance.

Marketing Cloud Account Engagement (Pardot)

Marketing Automation designed specifically for B2B and Considered-Purchase B2C organisations. LavaBox are New Zealand’s most experienced Marketing Cloud Account Engagement (Pardot) Partner, with over 7 years experience and 60 implementations under our belt.

Implementation

With a focus on strategy, execution and enablement, our flexible implementation process gets results. We can implement the solution end-to-end, or guide your team through the process over a structured 8 week programme.

Salesforce Engage

Engage sends real time alerts to Sales Reps when their customers and prospects interact with your company's digital assets. This functionality also helps make the sales team's CRM environment 'sticky,' improving user adoption.

Campaign Influence & ROI Reporting

We set up advanced marketing analytics to track your campaigns' influence on converted leads and closed business, enabling you to understand your true impact on revenue.

Managed Services

Our Marketing Automation Consultants can support your internal marketing team in an agency capacity. We bring specialised skills and dedicated resources to support you on your marketing automation journey in whatever way you need us.

Strategic Consulting

We uncover opportunities for marketing automation to support your business objectives and customer lifecycle. Then we help design the personas, journeys, touch points and success metrics to bring the strategy to life.

Technical Execution

Our team has the knowledge and experience to execute with speed and precision. Whether you need us to build out a new journey, optimise a campaign or align your core Salesforce database, we can get it done.

Support

When your team hits a roadblock or needs a job turned around, we're here to help. We understand the deadline-driven nature of digital campaigns, and pride ourselves on our responsive support.

Training & Enablement

We provide ongoing technical guidance and structured user training to ensure your internal marketing team uses Marketing Cloud and Pardot to their full potential.

Asset Development

Our creatives bring the digital touch points that accompany your campaigns to life, including landing pages, banner ads, EDMs and more.

LavaBox's Lifecycle Engagement Framework

Our proven framework helps you connect with your customers at every stage of their digital journey.

St John Takes Their Supporter Scheme Digital

For many years, St John had used physical postage to manage their Supporter Scheme. LavaBox were brought in to reimagine the programme as a digital-first experience. Leveraging Salesforce Pardot, we designed an end-to-end journey that transitioned St John supporters to lower-cost digital channels while delivering a more efficient and engaging member experience.

“Our customers are getting a faster and more relevant experience from us.”

Pip Garrett National Supporter Scheme Manager, St John NZ