LavaBox’s Impact FrameworkLavaBox’s certified consultants guide you on the journey, with a proven framework that supports your mission: |
Understand your Constituents
With a unified view of your supporters, donors, funding stakeholders, clients and volunteers
Design your Experiences
With personalised email, mobile, social and digital touch points powered by
Pardot & Marketing Cloud
Empower your People
With the tools, insights and training they need to drive your mission forward
Measure your Impact
With real-time reports that capture the metrics that matter to your funders
Increase your Impact
By designing, automating and integrating your programmes’ delivery processes
Grow your Funding
By showing your funders the impact of their gift, with engagement plans fostering deeper levels of engagement
We design Salesforce solutions for: |
Programme ManagementWe systemise your delivery processes so you can efficiently and consistently deliver high-impact outcomes. We get to the heart of your processes, tailoring the Salesforce platform to align with the way your NFP operates. You’ll be able to accurately measure your programmes’ success and report back to your funders with ease and transparency. |
Enhance your programmes with: |
Intake Management
Digitising and streamlining the registration, review and acceptance process
Outbound Grants Management
Designing the process from application, to milestone fulfillment to disbursement
Case Management
Resolving client and donor issues through to resolution with clarity and context
System integration
Connecting external systems with Salesforce for an end-to-end programme delivery process
Education
Digitising the learning experience at scale with Education Cloud
Volunteer management
Aligning people’s availability and skills with opportunities to contribute
Donations & Income ManagementFunding is an enabler of your mission. LavaBox helps you record, manage and track every income-generating activity. We begin by creating a clear view of your donors and funders, including their historical interactions, giving history and relationships. Then we craft engagement plans to foster deeper levels of connection. |
Enhance your income management with: |
Credit card and direct debit integration
One-off, regular giving, website and telefundraising donations all flow seamlessly, with retries and receipts handled automatically
Integrated accounting
Ensuring an accurate and auditable record by combining CRM and financial system data
Member management
Streamline administration of the entire subscription billing and renewal lifecycle
Marketing & EngagementWe inspire your supporters and donors to take action, wherever they are on their journey with you. LavaBox can work alongside you to design your end-to-end digital engagement journey, including marketing touchpoints, digital and physical documents, community portals, surveys and events. |
Deepen your client and donor engagement with: |
Pardot marketing automation
Leveraging CRM data points and digital engagement signals to deliver personalised content throughout the donor lifecycle
Marketing Cloud
Powerful digital customer engagement that connects your organisation with supporters across email, mobile, social and digital advertising
Community Cloud
Open up Salesforce data, functionality and resources to your clients within a secure, powerful portal environment
Document generation
Merging Salesforce data and document templates to generate quarterly reports, thank you letters or welcome packs
Surveys
To gauge effectiveness of your programmes or sentiment towards your organisation
Event management
To enhance your fundraising or programme event experience with attendee lists, RSVPs, QR or tap check in, printable badges and more
Organisations we work with |
St John Takes Their Supporter Scheme Digital
For many years, St John had used physical postage to manage their Supporter Scheme. LavaBox were brought in to reimagine the programme as a digital-first experience. Leveraging Salesforce Pardot, we designed an end-to-end journey that transitioned St John supporters to lower-cost digital channels while delivering a more efficient and engaging member experience.
“Our customers are getting a faster and more relevant experience from us.”
Pip Garrett National Supporter Scheme Manager, St John NZ
Nonprofit Success Pack
You don’t need to start from a blank page. Our certified consultants get you there faster with Salesforce’s Nonprofit Success Pack (NPSP), a data model uniquely tailored to meet the needs of non profit organisations, both large and small. With over ten years of enhancement and innovation, Salesforce reports tangible success for organisations using NPSP*:
30%
decrease in cost per dollar raised
30%
increased donor acquisition
34%
increase in donor retention
34%
increase in funds raised
88%
of customers have increased their impact
*salesforce.org, October 9, 2018 |
Explore how we can help you |
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